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Victorian climate change policy and programs are led by the Department of Environment, Land, Water and Planning (DELWP)

DELWP General enquiries

Call 136 186 from anywhere in Australia for the cost of a local call (except for mobiles and public telephones, which have additional costs) from Monday to Friday, 8am to 6pm.

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service on 133 677 or visit 

VicEmergency Hotline: 1800 226 226

Planning and Local Government Switchboard: 03 9208 3333 

Planning enquiries and contact details

In person

We have offices across Victoria, look up our office locations to find the centre nearest to you. 

For property and land titles, please see our office locations and opening hours. 

By post 

PO Box 500
Melbourne VIC 8002

For property and land titles, please contact: 

GPO Box 527
Melbourne VIC 3000 


Email your enquiry or feedback using the below form and we will send a response within 48 hours.